Returns Policy
Please read this returns policy before purchasing goods from Kudlian Software Limited
Kudlian Soft Returns Policy
No goods may be returned without prior written authorization and or returns code.
All goods must be returned in a saleable condition. Goods are to be returned via an authorized carrier and you should ensure you get proof of shipping. It is the buyer's responsibility to pay all the shipping charges.
School/FE Software:
- During the 28 day approval period, software may be returned at any point, and the invoice cancelled, providing that;
- the goods are returned in a satisfactory state for resale
- all instances of the software must be removed from any machine it has been installed to.
- After the approval period, you are legally required to pay for the software
- Software may only be returned during the following 62 days if the SOFTWARE is faulty or damaged. You should return the faulty media to your supplier along with evidence of the purchase date. Your original supplier will then arrange for a replacement to be sent.
- Official school orders will only be replaced if the software is faulty.
- In order to ensure the software is suitable for your needs it is recommended that you order it on approval first or download the demonstration version from our website.
- Third Party Software will only be refunded if the software is faulty/damaged on delivery.
- Proof will be required
- Postage & Packaging will not be refunded.
Third Party Software
Home User Software
- By breaking the software seal on the box, you are accepting the licence conditions
- Software may be returned and refunded for 14 days after purchase only if the software is found to be unsuitable, faulty or has not been opened.
- After this period, only software found to be faulty may be returned.
- The goods are returned in a satisfactory state for resale, you may wish to send them by a registered mail system to ensure delivery.
- A refund will only be given for 30 days after initial purchase for goods proven to be faulty. After this period a replacement will be sent.
- A cost for the new CD or Postage may be made.
Software returned after fourteen days
- Refunds are at the discretion of Kudlian Software
- Full refund, less postage and packing, will be given only through a voucher that can be used against other Kudlian Software products.
- Cash refunds will not include postage costs and will incur a 25% handling and restocking charge.
Hardware
- By Clicking on BUY button and then confirming, you are deemed to have made a decision regarding your purchase and as all relevant information has been supplied through the website regarding the functionality of goods, by clicking you are agreeing that:
- Kudlian Soft will only accept hardware back for refund if:
- the goods have been damaged in transit
- the goods are faulty upon arrival.
- Post & Packaging will only be refunded at the discretion of Kudlian Soft.
- A handling and restocking charge of 15% will be incurred against items returned for reasons other than those stated above.
or