Always ensure you are using the latest version - visit the download area.
Q. On a Windows 2003 server running terminal services I get a "runtime error 91" message.
We are aware that there is currently an issue when trying to run Ask Oscar on a thin client network. This matter is being investigated.
Q. Are MSI and RM CC3 network installers available for Ask Oscar?
Yes. The latest CD's contain both MSI and CC3 network installers. Please contact us for details.
Q. Windows: I receive an "Error 6: Overflow" error when opening a tree
The above error is given when a tree is opened that contains either invalid images or images far too large to be feasibly used in Ask Oscar. Examine the image files you are using in your trees, and if they are large manually scale them down to around 100 x 100 before letting pupils use them in their work.
Note, it is not necessary to resize images unless you are receiving this error message.
Q. Macintosh: My trees are not displayed correctly on Mac OS X Tiger
This issue has been corrected in Ask Oscar 1.0.1 for Macintosh. This version fixes a number of issues relating to the correct display of the tree and Yes/No buttons under Tiger.
For Tiger users, this version also integrates with the Spotlight searching feature.