For all support issues, first ensure you are using the latest version
(Q) I Can Animate defaults to my internal iSight camera, it never used to!
It would appear that a recent software update from Apple has resulted in I Can Animate defaulting to the internal iSight camera, where present, even if the camera you want to use is connected through the firewire port.
You will need to follow the instructions outlined in this pdf file. Instead of choosing the iMage webcam from the list, choose the name of the camera that you have plugged in. At the moment you will need to do this each time you start up I Can Animate.
(Q) Will I Can Animate work with iMovie 7 (iLife 08)?
Yes, I Can Animate animations can be shared as a QuickTime movie or an iMovie project.
Click here for more information.
(Q) I Can Animate can't see the USB iMage webcam.
You need to ensure the following;
- You have Mac OS X 10.4.3 or above installed
- The camera is connected to the computer via a USB 2 port
- You have downloaded and installed the iMage Plugin - iMagePlugin (305 KB)
- On Apple computers with a built in web cam, you will need to select the iMage camera by launching I Can Animate, and selecting Camera Settings from the Window menu. In the Device section of the panel, click on the Configure button. Choose Pico iMage Webcam from the Source.
Click here for PDF file (1.23MB)
(Q) Kagi - I can't seem to register I Can Animate using the serial number and name supplied in the email from Kagi
You must enter the details exactly as they appear in the email you have been sent.
The email will have information similar to that shown below:
Name: Richard Thomas Francis Mangle
Serial Number: 1234-5678-9101-2345
(Q) Why can't I Can Animate recognise my DV camera (it sees my iSight)?
Regardless of whether you already own the latest version of QuickTime:
Go to Apple's QuickTime Download web site and download the latest version of QuickTime, after installing, restart your Macintosh. This has been found previously to eliminate this difficulty.
(Q) Occasionally iMovie will not open my I Can Animate projects.
It has been confirmed that iMovie 4 (and earlier) will only open a project with a filename no longer than 20 characters. Apple have fixed this problem with iMovie HD.
(Q) I can't register the software. Every time I enter my details and click on the Register button, I get an error message 'Unable to save registration details.'
When installing and registering the software you need to have administrator access. Make sure you are logged on as an administrator, or user with administrator access, and then register.