(Q) I have upgraded from version 1.4.x to 1.5.x of I Can Animate. Old files will now not load.

We have identified an issue with Apple's installer that causes a problem with the computers Launch Services database. This results in the problem you are seeing. This can be quickly fixed by downloading and running this script which rebuilds the database automatically. You will need to be logged onto the computer with admin access rights.

We apologise for this inconvenience.

(Q) I have upgraded from version 1.4.x to 1.5.x of I Can Animate. I do not seem to be able to draw shapes using the drawing tools, fill colours or to copy objects from one frame to another.

Under Snow Leopard the drawing tools work in slightly different way to version 1.4. In version 1.4 you were able to simply click on a frame in the timeline, and start drawing straight away. In version 1.5.x you have to click on the preview screen in order to give this window the input focus before you can start to draw or copy objects.

(Q) I am using Snow Leopard OS X 10.6, and have upgraded from version 1.4.x to 1.5.x of I Can Animate. When I save a file, it now appears as folder instead of an I Can Animate file.

We have identified an issue with Apple's installer that causes a problem with the computers Launch Services database. This results in the problem you are seeing. This can be quickly fixed by downloading and running this script which rebuilds the database automatically. You will need to be logged onto the computer with admin access rights.

We apologise for this inconvenience.

(Q) Every time I try to install I Can Animate the following error is displayed

An unknown installation error occurred. Contact the software manufacturer for assistance.

There appears to be an issue with the VeriSign certificate and it is not being recognised and validated during installation. Please download the latest version of I Can Animate from our website. The certificate has been removed until this issue is resolved. Download here.... Please also note the question above.

(Q) My HUE webcam no longer seems to work with I Can Animate version 1.5 or Snow Leopard?

I Can Animate version 1.5 uses the new Apple QTKit Capture APIs. This means that the old legacy sequence grabber is not well supported and the Hue relies on the older technology. The HUE manufacturers will need to write new drivers and/or possibly change the technology in their cameras in order for them to work on Snow Leopard. We have spent a lot of time sourcing compatible cameras and the new Agent V5 supports the new technologies. Version 1.4 is not affected

(Q) Is I Can Animate version 1.4 compatible with Snow Leopard?

*No version 1.4 is not compatible with OS X 10.6 Snow Leopard and a new download, Version 1.5 specifically for Leopard and Snow Leopard, is now available.

(Q) I've just upgraded to QT version 7.4.5 and now the internal iSight is showing me a picture that is 'blocky', a bit like this!

The recent QuickTime software update from Apple has resulted in a problem with the internal iSight. I Can Animate and some other applications seem to be affected. We have reported this to Apple who acknowledge their is a problem. We have since release a software update to overcome this issue. Please download the latest version of I Can Animate

This problem only seems to effect new Macs and the internal iSight. If you use an external camera such as a webcam or DV firewire or firewire camera you can continue to use I Can Animate.

(Q) I Can Animate now defaults to my internal iSight camera, it never used to!

It would appear that a recent software update from Apple has resulted in I Can Animate defaulting to the internal iSight camera, where present, even if the camera you want to use is connected through the firewire port.
You will need to follow the instructions outlined in this pdf file. Instead of choosing the iMage webcam from the list, choose the name of the camera that you have plugged in. At the moment you will need to do this each time you start up I Can Animate.

(Q) Will I Can Animate version 1.4 work with iMovie 7 (iLife 08)?

Yes, I Can Animate animations can be shared as a QuickTime movie or an iMovie project.
Click here for more information.

(Q) Kagi - I can't seem to register I Can Animate using the serial number and name supplied in the email from Kagi

You must enter the details exactly as they appear in the email you have been sent.
The email will have information similar to that shown below:

e.g.

Name: Richard Thomas Francis Mangle
Serial Number: 1234-5678-9101-2345

You need to enter this information into the Name and Serial Number fields respectively. You must not enter a different name into the Name field.

(Q) Why can't I Can Animate recognise my DV camera (it sees my iSight)?

Regardless of whether you already own the latest version of QuickTime:
Go to Apple's QuickTime Download web site and download the latest version of QuickTime, after installing, restart your Macintosh. This has been found previously to eliminate this difficulty.

(Q) Occasionally iMovie will not open my I Can Animate projects.

It has been confirmed that iMovie 4 (and earlier) will only open a project with a filename no longer than 20 characters. Apple have fixed this problem with iMovie HD.

(Q) I can't register the software. Every time I enter my details and click on the Register button, I get an error message 'Unable to save registration details.'

When installing and registering the software you need to have administrator access. Make sure you are logged on as an administrator, or user with administrator access, and then register.

(Q) I am experiencing problems with version 0.9

Version 0.9 was a pre-release copy of I Can Animate given to delegates at ATI 2005 in Cheltenham. We highly recommend that you upgrade to the latest release.

The serial number provided will still work correctly with the latest version.

(Q) "My Save and Share buttons are greyed out!"

You haven't registered I Can Animate.

When installing and registering the software you need to have administrator access. Make sure you are logged on as an administrator, or user with administrator access. Load I Can Animate and then click on the ICan Animate menu at the top of the screen and choose the Register Software...option.

Enter your details and the serial number you have purchased, and click on OK.