PC Windows Users
For all support issues, first ensure you are using the latest version before contacting us.
Latest version for Windows XP, Vista and 7 is version 1.5.0
All current issues with Windows XP, Windows Vista and Windows 7 have been addressed in the latest release. If you are experiencing problems, then please download the latest version
(Q) "How do I deploy I Can Animate version 1.5 on a Network "
Version 1.5 has an MSI installer. This includes an application to create the MST file necessary for registration of the software on each client machine. You will not be able to register it without first using this tool. If you require the MSI and MST tool, please contact us.
You will also need to ensure all client machines have the correct software system requirements before attempting to install I Can Animate, This includes .NET 3 and this MSI is available from the Microsoft website.
.Net 3 Frameworks You will need to read and follow the Microsoft installation guidelines.
(Q) "My Laptop has a built in camera and will not allow me to use my external webcam."
We have noticed that on some laptops the inbuilt camera tries override I Can Animates option to change cameras. If this happens you will need to disable the camera. Some PC's allow this through My Computer otherwise you will need to go through the Control Panel to disable it.