The current version of Terry is 2.2.0 - always ensure you are using the latest version.
(Q) I have just upgraded to the latest version of Terry and now files created with previous versions will not load.
We have changed the file extension for files created with Terry 2.2.0. We were notified by customers that another software title was using our file extension and this was causing problems for Terry 2 users, files would not open or would try to open in other applications. More...
(Q) Windows XP: Thin Client Networks
You should refrain from using a full stop in path names, such as the path to the users's profile as the current version of Terry 2 does not recognise this character.
(Q) Mac OS X: Terry 2.1.0. We have installed Terry to a single machine on our network and then registered it. We then copied it to all other machines on the network but now each computer is asking for the serial number again!
We have been made aware that there was a major change in way that software should be registered for Mac OS X 10.4 (and possibly 10.3). Unfortunatly this means that if you are using Mac OS X, post 10.2, in a network environment Terry may report that it is not registered.
(Q) Mac OS X: Terry 2.1.0. Startup / Initialise Error
Manually set the permissions on both the Terry 2 application folder and all of its subfolders to, at minimum, read access for all users.
To test you have applied this fix correctly log on as a user previously having difficulty with Terry 2 and attempt to view every one of the Terry 2 sub-folders.
(Q) Terry 2 files - won't load, or load into other applications.
This occurs when two applications use the same file extension. Terry the Turtles file extension, .T2T was first used by us in 1999.
Software publishers can use any file extension they like for their file types, there is no official classification system or governing body overseeing file type allocation.
It appears that since we first released Terry the Turtle and then Terry the Turtle 2, a number of other applications now use the .T2T file extension.
Please download the latest version of Terry 2.2.0.
We have updated Terry 2's file extension to KST2T File extension...
(Q) Windows: Terry 2.0.1 reports a shortage of memory when starting
Commonly this message occurs when QuickTime is not correctly installed on your machine.
The Terry 2 CD has a QuickTime installer included and normally should be run by the Terry 2 installer. If this did not happen start the QuickTime installer directly from the Terry 2 CD.
Always ensure you perform a 'Typical' or 'Full' install of QuickTime, not 'Minimum'.