There are a number of issues that schools and owners need to be aware of:
If you have lost the licence card(s) you need to try to obtain the following information:
If we are able to validate your purchase, then we can issue a new licence, a handling fee will be charged, however, we cannot issue a new Master Licence number.
If we have to issue a new Master Licence number, then we will have to invoice for the replacement Master Licence. The cost for this is normally 40% of the original licence cost. Please contact us directly to discuss this.
In order to be legal, you must either find the original licence(s) or, failing that, obtain a Master Replacement Licence directly from us.
A Master Replacement Licence supersedes and invalidates any other licences held by the school for that product. It will contain details of the total number of licences held by the school for that product.
Should the school wish to purchase additional licences for a product at a later date, they can ONLY do so by returning the Master Replacement Licence for upgrade directly to us.
Cost to the school for a Master Replacement Licence and new media pack is normally 40% of the original licence cost. This price includes recorded delivery.
If the original licence(s) are later found, they are no longer valid and should be destroyed to avoid any confusion.
Licences that are stolen/destroyed should be claimed for by the school through their normal insurance claims procedure. Following that, new copies of the software can be purchased.
We can supply details of costs and invoices should these be required by your insurer. (Please note we can only supply these details if the software was originally purchased directly from Kudlian Software).
Licences that are purchased through our online store are for installation to a single 'home' computer only. They are not eligible for upgrade to education licences nor can they be used to upgrade to multiple user or site licences. You should contact us directly for Education prices
Family Licences allow for the installation of the software to a maximum of three 'home' computers at a single geographical site. They are not for use with education establishments, nor eligible for upgrade to education licences nor can they be used to upgrade to multiple user or site licences. You should contact us directly for Education prices
Education Licences are available as Single User, Five User and Site Licence. Software may be installed to the corresponding number of computers on a single geographical site.