Please read this returns policy before purchasing goods from Kudlian Software Limited


Kudlian Software Returns Policy


Under the Consumer Consumer Rights Act 2015, you can cancel your order for goods ordered online anytime from the moment you place your order up to seven working days from the day after you receive it. All our goods are despatched recorded delivery.

Under these regulations however, there are some items you can't return if you simply change your mind and these include computer software, if you have broken the seal or wrapping or in the case of download licences, agreed to the download, the right for refund does not apply.


In the case of software, you are advised to download a trial of the software before purchase as once a licence key is issued, no refund can be given, unless the goods are proven to be faulty. You are able to download the goods an use in full working order before committing to purchase and are advised to do so.


          No goods may be returned without a returns code.


          All goods must be returned in a saleable condition. Goods are to be returned via an authorised carrier and you should ensure you get proof of shipping. 


          It is the buyer's responsibility to pay all the shipping charges.

          Proof of purchase will be necessary.


School/FE Software:

          •During the 28 day approval period, software may be returned at any point, and the invoice cancelled, providing that;


               ◦the goods are returned in a satisfactory state for resale


               ◦all instances of the software must be removed from any machine it has been installed to.


          •Kudlian Software may legally ask for proof of this. 


          •After the approval period, you are legally required to pay for the software.


          •Software may only be returned during the following 62 days if the SOFTWARE is faulty or damaged. You should return the faulty media to your supplier along with evidence of the purchase date. Your original supplier will then arrange for a replacement to be sent.


          •Official school orders will only be replaced if the software is faulty.


          •In order to ensure the software is suitable for your needs it is recommended that you order it on approval first or download the demonstration version from our website.



Home User Software

          •By breaking the software seal on the box, you are accepting the licence conditions.


          •Software may be returned and refunded for 7 days after purchase only if the software is found to be faulty or has not been opened.


          •After this period, only software found to be faulty may be returned.


          •The goods must be returned in a satisfactory state for resale, you may wish to send them by a registered mail system to ensure delivery.


          •A refund will only be given for 30 days after initial purchase for goods proven to be faulty. After this period a replacement will be sent.


          •A cost for the new CD or Postage will be made.


          •No refunds will be given on software that is purchased through download as customers are advised on system prerequisites and to download and trial the software before purchase to ensure functionality and compatibility. In the event that a customer finds software not working after purchase, a refund will only be given at the discretion of Kudlian Software Limited and if Kudlian Software can not rectify the reported issues.



Software returned after fourteen days

          •Refunds are at the discretion of Kudlian Software Limited.


          •A full refund, less postage and packing, will be given only through a voucher that can be used against other Kudlian Software products.


          •Cash refunds will not include postage costs and will incur a 20% handling and restocking charge.



PayPal Payments and Refunds


PayPal issued the following statement;

"As of March, 5th 2020, these changes will go into effect globally.

In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, however fees from the original transaction will not be returned. This policy will not apply to duplicate transactions or voids. You can review the PayPal User Agreement for more information on our return policies.


We take changes to our User Agreement very seriously and only adjust our policies when we are confident the changes are fair and aligned with the value that our services provide to your business."


Kudlian Software will not refund any charges taken by PayPal during a PayPal transaction and will only be able to refund the original payment minus and cahrges levied by PayPal during the original transaction.


Apple App Store and Google Play Store


If you have pruchased Apps from either the Apple App Store or the Google Play Store, then you should seek a refund through them. These 'stores' are resellers of the products and only they can issue refunds against purchases.



Hardware

          •Kudlian Software will only accept hardware back for refund if:


               1.the goods have been damaged in transit


               2.or the goods are faulty upon arrival.


          •Post & Packaging will only be refunded at the discretion of Kudlian Soft.


          •Refunds will incur a 20% handling and restocking charge.